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FAQ’s

What is the proper way to clean my glasses?

  • Always use a good quality lens cleaner – one specifically designed for anti-reflective lenses. Generously apply the lens cleaner to the lenses before wiping with a micro-fiber cleaning cloth.
  • Do not use fingers to spread cleaner around, especially if hands are rough or callused – this can cause scratches.
  • If lenses are very dusty, oily or linty you can rinse them with lukewarm water and use a little Dawn dish soap or other liquid soap (make sure it does not contain lotion, lanolin or any sort of abrasives) on them.
  • Dry with a soft 100% cotton towel such as a flour-sack dish towel, cotton handkerchief, bandanna, or an old T-shirt used just for your glasses.
  • Do NOT use: Kleenex, paper towels, napkins, toilet paper, terry cloth towels, or the shirt you are wearing. These CAN scratch lenses.
  • The micro-fiber cleaning cloths should be washed frequently. You can just wash them out in the sink and hang them up to dry. Avoid using fabric softeners – it causes streaking on the lenses.
  • Nose pads can be gently scrubbed with an old soft toothbrush and soap to help keep them clean. Wiping the pads with some rubbing alcohol on a cloth or cotton swab will clean and rejuvenate the silicone surface, just be careful not to get the alcohol on the lenses.

What exactly does ’20/20 vision’ mean?

  • 20/20 vision is a term used to express normal visual acuity (the clarity or sharpness of vision) measured at a distance of 20 feet. If you have 20/20 vision, you can see clearly at 20 feet what should normally be seen at that distance. If you have 20/100 vision, it means that you must be as close as 20 feet to see what a person with normal vision can see at 100 feet.
  • 20/20 does not necessarily mean perfect vision. 20/20 vision only indicates the sharpness or clarity of vision at a distance. There are other important vision skills, including peripheral awareness or side vision, eye coordination, depth perception, focusing ability and color vision that contribute to your overall visual ability.
  • Some people can see well at a distance, but are unable to bring nearer objects into focus. This condition can be caused by hyperopia (farsightedness) or presbyopia (loss of focusing ability). Others can see items that are close, but cannot see those far away. This condition may be caused by myopia (nearsightedness).

When should my child have their first eye exam?

  • Good vision is essential to learning. 80% of what your child learns is through his/her vision, and 25% of school-aged children have vision problems.
  • What about “Vision Screenings” performed by a school nurse or a pediatrician? Vision screening methods detect only 40% of children with vision problems. A comprehensive eye exam can reveal problems that would go undetected in a screening.
  • According to the American Optometric Association, infants should have their first comprehensive eye exam at 6 months of age. Children then should have additional eye exams at age 3, and just before they enter the first grade – at about age 5 or 6.

Billing and Insurance What Should I Expect to Pay?

Charges for services provided are due at the time of service, unless proof of vision/medical insurance is provided. Co-payments or deductible required by your plan are due at time of service. We accept payment by cash, check or MasterCard/Visa/Discover/Care Credit. If you are unable to comply with this policy, please notify the receptionist when you schedule your appointment.

Your insurance coverage is a contract between you and the insurance company plan. Until your insurance company makes a payment, you are responsible for your bills. Unless our agreement with your plan specifies otherwise, you are responsible for any non-insured portion of your bill. All questions regarding insurance billing, balances and payments may be directed to Professional Family Eyecare Business Office at (419) 678-3016.

What Insurance Plans Do You Accept?

  • Vision l – VSP Eyemed Med Ben Medicare  United Healthcare (excludes United Healthcare Vision)  Please call our office we are happy to answer any questions you might have.
  • Medical Plans – Anthem, Medical Mutual, Medicare, United Healthcare (excludes United Healthcare Vision)